Frequently Asked Questions

Each product includes a detailed size guide with instructions for correctly measuring your dog. If you have any questions, please contact us and we'll help you choose the perfect size.

Yes. All our products are designed to fit the dog's body without restricting its movements. We use soft, breathable fabrics to ensure its comfort.

Our coats are made with waterproof fabrics to protect your dog on rainy days. They also feature a soft inner lining for added comfort.

Yes. We recommend hand washing with cold water and mild soap , then air drying. This will help preserve the original texture and shine of the materials for longer.

As these are limited production runs, some models may sell out quickly. If a product is unavailable, you can activate restocking notifications on the product page and we'll let you know as soon as it's back in stock.

We accept credit and debit cards, PayPal, Bizum, and Klarna. All payments are processed securely and encrypted.

Yes, we offer the option to pay in installments with Klarna. You'll see the option at checkout.

Absolutely. Our website uses SSL encryption and we comply with the most stringent security standards to protect your personal and financial data.

Yes, you have 30 days from receipt to make changes or returns at a cost of €5.

Simply access the returns portal from the main menu or the bottom of the website. Enter your order number and email address, and the system will guide you through the process step by step.

Once we receive your request, we will process your exchange or return within 2 business days. If you choose a refund, it will be issued to the same payment method used for the purchase.

Yes, if the size isn't right, we'll handle the exchange and help you choose the perfect size for your dog.

We ship all orders via Correos (Spanish Postal Service), and deliveries to Spain typically take between 48 and 72 hours . You can find the estimated delivery time on each product page.

Yes, we ship internationally to most European countries. Delivery times and costs are shown at checkout before you finalize your purchase.

Yes, we ship to Mallorca and the Canary Islands with a small additional shipping cost, which is calculated automatically at checkout.

Yes, as long as the order hasn't been shipped yet. Write to us as soon as possible and we'll do our best to stop the shipment or make the necessary changes.

Once your order has been shipped, you will receive an email with the tracking number and a direct link to track your package at any time. Additionally, in the main menu at the top of the website, you will find a "Track Order" link where you can enter your information to view the status of your order.

We are very sorry if this happens. Please contact us by sending a photo of the product and your order number, and we will quickly arrange for a replacement or refund at no cost to you.