Frequently Asked Questions

Do you need help?

If you still have questions, contact us via WhatsApp or email at info@goldencooper.com and we'll get back to you in minutes.

Purchase information

How do I choose the right size for my dog?

Are coats and sweaters comfortable for my dog?

Are the coats waterproof?

Can I wash the products?

What happens if the product I want is out of stock?

Payment information

What payment methods do you accept?

Can I pay in installments?

Is the payment secure?

Exchanges and returns

Can I return or exchange a product?

How do I make an exchange or return?

When will I receive my refund or exchange?

Can I change the size of a product?

Shipping and Orders

How long will it take for my order to arrive?

Do you ship to other countries?

Do you ship to the Balearic and Canary Islands?

Can I modify or cancel my order once it has been placed?

How can I track my order?

What happens if my order arrives defective or incomplete?